Returns & Exchanges

We want you to love your Shark products, which is why we offer a 60-day money-back guarantee for all orders placed directly through our website. If you are not completely satisfied with your purchase, you can return it for a full refund of the purchase price.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and zip code to start the process and select the items you wish to send back.

• 2.
  Print Your Label

  Once your request is authorized, download and print the prepaid shipping label provided via email to ensure your return is tracked correctly.

• 3.
  Pack Your Product

  Securely pack the device and all included accessories into the original packaging to prevent damage during transit back to our facility.

• 4.
  Drop Off and Refund

  Drop your package at any authorized carrier location; once received and inspected, your refund will be processed to your original payment method within 7-10 business days.